Terms & Conditions

Terms of Sale of your Home Information Pack

These Terms govern your relationship with HIP-UK.INFO, whose office is 25 Reay Nadin Drive, Banners Gate, Sutton Coldfield, West Midlands B73 6UR (“the Company”, “we” or “us”) in connection with your purchase of a Home Information Pack (“HIP”). Please read these carefully as they affect your rights and liabilities under the law.

By placing an order to purchase a HIP from the Company yourself or by an intermediary on your behalf you agree to be bound by these Terms.

If you have any questions about the Terms, please contact sales@hip-uk.info

Your Home Information Pack

On your behalf we shall assemble a HIP which complies with the minimum requirements of the Home Information Pack Regulations 2007 and shall exercise all reasonable skill and care in doing so. We do not undertake the property searches of your HIP ourselves (except to index the same). When you purchase your HIP you will be deemed to enter into a separate agreement with each content provider. Copies of the relevant terms will be provided on request.

We strongly recommend that you read your HIP to ensure its accuracy before making it available to any third party.

Price and Payment

Your order is an offer to purchase a HIP from us. You are responsible for ensuring that the information you provide to us in your Written Confirmation of Order (including, without limitation, your personal contact details, property description and payment details) is accurate and complete. We reserve the right to pass on any costs we reasonably incur if you fail to do this.

We shall begin to assemble your HIP once we receive payment in full from you or, if you are arranging payment under a deferred payment scheme, when we receive confirmation that payment will be received by the Company under that scheme (if payment is subsequently not received under that scheme, payment will become immediately due and payable by you) and, in each case, if your property is not registered at HM Land Registry, once we receive confirmation that acceptable arrangements are in place to evidence title. Such activity shall constitute our acceptance of your order. The intermediary who placed your order with us will normally confirm that your order has been accepted but it is your responsibility to confirm whether this is the case. Alternatively you may contact us directly.

The price payable for your HIP (including, in the case of unregistered land, how the cost of evidencing title will be determined) is clearly set out in your Written Confirmation of Order. That price is expressed inclusive of any VAT payable unless otherwise stated.

Ownership and Delivery

We shall own you’re HIP until we have received payment in full from you or on your behalf, even though your HIP (or any part thereof) may have been already delivered to you.

Delivery of your HIP will be made to you on our website. If you requested a hard copy on your Written Conformation of Order, one will be sent to you once the assembly of your HIP is completed.

Delivery of your HIP will be made as soon as reasonably possible after your order is accepted. Whilst we make every effort to deliver your HIP on that basis, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. If we are unable to supply your HIP, we will not be liable to you except to refund you the price you have paid the Company for that HIP.

Cancellation and termination

Once we have accepted your order, we shall immediately place orders on your behalf with content providers to purchase the personalised contents of your HIP. In so doing we shall immediately incur costs.

To cancel your contract to purchase your HIP before it has been fully assembled you must notify us in writing and pay us (a) a cancellation fee of £30 and (b) reimburse us any costs which we have already reasonably incurred on your behalf or will reasonably incur as a consequence of your cancellation. The balance of the purchase price previously paid to us by you shall be re-credited to your account as soon as possible.

LIABILITY AND EXCLUSIONS OF LIABILITY
WE SHALL HAVE NO LIABILITY TO YOU UNLESS YOU NOTIFY US IN WRITING AT OUR REGISTERED OFFICE WITHIN 12 MONTHS OF THE DELIVERY OF YOUR HIP.
IF WE ARE IN BREACH OF THESE TERMS, WE WILL ONLY BE RESPONSIBLE FOR ANY LOSSES THAT YOU SUFFER AS A RESULT TO THE EXTENT THAT THEY ARE A FORESEEABLE CONSEQUENCE TO BOTH OF US AT THE TIME YOU PURCHASE YOUR HIP. SAVE AS PRECLUDED BY LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT OR CONSEQUENTIAL LOSS, DAMAGE OR EXPENSES (INCLUDING LOSS OF PROFITS, BUSINESS OR GOODWILL) HOWSOEVER ARISING OUT OF ANY PROBLEM YOU NOTIFY TO US UNDER THIS CLAUSE.
OUR MAXIMUM LIABILITY TO YOU, WHETHER IN CONTRACT, TORT, NEGLIGENCE, BREACH OF STATUTORY DUTY OR OTHERWISE SHALL BE £2 MILLION IN AGGREGATE.
NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS IS INTENDED TO LIMIT ANY STATUTORY RIGHTS YOU MIGHT HAVE AS A CONSUMER NOR IN ANY WAY EXCLUDE OR LIMIT OUR LIABILITY TO YOU FOR ANY DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE.
THE CONTENTS OF YOUR HIP ASSEMBLED BY THE COMPANY ON YOUR BEHALF ARE PRODUCED BY SPECIALIST PROVIDERS. WHILE THE COMPANY TRIES TO ENSURE THAT ALL CONTENT IS CORRECT AND COMPLETE, IT DOES NOT MAKE ANY WARRANTIES OR GUARANTEES IN RELATION TO SUCH CONTENT SAVE THAT SUCH CONTENT SHALL COMPLY WITH THE MINIMUM REQUIREMENTS OF THE HOME INFORMATION PACK REGULATIONS 2007.
YOU AGREE THAT EACH OF THESE LIMITATIONS IS REASONABLE HAVING REGARD TO THE NATURE OF OUR SERVICE AND IN PARTICULAR GIVEN THAT WHEN YOU PURCHASE YOUR HIP YOU WILL BE DEEMED TO ENTER INTO A SEPARATE AGREEMENT WITH EACH RELEVANT CONTENT PROVIDER. COPIES OF THE RELEVANT TERMS WILL BE PROVIDED ON REQUEST.
EACH OF THE ABOVE EXCLUSIONS AND LIMITATIONS SHALL BE CONSTRUED AS A SEPARATE, AND SEVERABLE, PROVISION OF THESE TERMS.

Invalidity
If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms will not be affected.